The Center for Business Solutions is the international expert in high-performance call center operations for collections, customer care, and sales. We quickly assess and quantify your opportunities.
Since 1994, we have helped clients build and sustain major improvements in call center performance, morale, and profits. We implement Best Practices and High-Performance Management for our clients. Let us take your organization to the next level.
CBS has a select staff of collection, customer service, sales, and call center experts skilled in assessments, manager training, skill certifications, mentoring, and tailored Management Operating Systems. We work with associate companies to provide depth in scoring, technical systems, and recruiting strategies.
The CBS management operating system is the best way to a sustainable production and quality driven organization. If fully committed to and implemented with ownership, you'll see a reduction in your new hire learning curve, a foundation for implementation of new policy or procedure, and a fundamental building block means to a culture of coaching and performance management. The MOS product is expertly supported by CBS from implementation, sustainment, and continual improvement.
-Christopher O'Neill | SVP - Foreclosure Readiness Team Executive at Bank of America
I have been using the CBS Management Operating System for almost 15 years at 5 different companies. It is by far the most comprehensive approach to driving improved collection results. The concepts taught provide the front line collection manager, which I think is the most critical role in a collection organization, with the skills, confidence and ability needed to increase collector effectiveness. Great for building Collections governance and controls as well!
-Thomas Weslocky | Executive Vice President, Servicing at Exeter Finance Corp
I'm also happy to report that the MOS model has embedded beautifully & we have seen material uplifts in RPC - Connect rate & Kept Promise Levels at record highs with no diminishing Promise rate or Kept Promise Value. This has been observed across all functions with dollars collected from Customer Assist & Home Loan Case Management increasing by over 60%.
-General Manager | Collections