CBS Has a Select Staff of Call Center Experts

The Center for Business Solutions was incorporated in Georgia in 1994 by its two co-founders, Donald K. Griffin and Ralph R. Ripley.

 

We have a select staff of collection, customer service, sales and call center experts skilled in assessments, manager training, skill certifications and mentoring and tailored Management Operating Systems. CBS enjoys the support of associate companies providing further depth in scoring, technical systems and recruiting.

 

At CBS our consulting staff have many years directly related experience, often running centers themselves for major companies before joining CBS.

Jeremy Roberts
President & CEO of CBS
– Salt Lake City, UT
  • 22 Years of global Collections, Sales and Contact Center best practice consulting
  • Former Director of Strategic Sales with NAREX (now Fair Isaac)
  • Regional Collection Custom Scoring Sales Manager for Experian
  • Bachelor of Arts (Hons), Manchester Metropolitan University
Danon Carter
Senior Vice President
– Dallax, TX
  • 20 Years managerial and executive experience in Operations and Human Resources leading and developing teams at various levels of management.
  • Excels at promoting an organizational coaching strategy through training and development with leaders of organizations both nationally and internationally.
  • Specializes in employee development, call skills, leadership training and development, curriculum design, employee engagement and performance management.
  • Bachelor’s and Masters in Management and a Doctoral of Management in Organizational Leadership.
Deacon Collins
Project Manager
– Atlanta, GA
  • Former-US Army Lieutenant Colonel
  • 11 years with CBS
Akeia Simmons
Project Lead/Certifier
– Atlanta, GA
  • 10 Years experience in multiple leadership roles within the financial industry and has managed both call centers and branches across the United States.
  • Skilled in teaching organizational leaders how to effectively develop stronger companies and strengthening their employees.
  • Specializes in organizational management, leadership, public speaking, training and employee development.
  • Bachelor’s degree in Business Administration and a Master’s degree in Organizational Management.
  • Currently pursuing a Doctoral of Business Administration with a specialization in Project Management.
Patrice Foreman
Project Lead/Certifier
– Dallas, TX
  • 20 Years management, training and leadership experience in the financial and hospital industry.
  • Managed call centers and retail centers both within the Unites States and Internationally.
  • Has a wealth of experience with collections, customer service, as well as human resources.
  • Specializes in training and development performance management processes, human resources management and leadership development.
  • Associate’s degree in Business, Bachelor’s and Master’s degree in Human Resources Management.
Olinda Juarez
Project Lead/Certifier
– Dallas, TX
  • 5 Years management and collections experience as well as customer service experience
  • Bachelor’s degree in Business Administration with a minor in Management
Steve Legget
Consultant
– Houston, TX
  • 20 years of financial services experience including credit card, auto finance, mortgage, consumer lending and micro-finance
  • Former VP with over 1,000 collections managers, representatives, and support staff in a dynamic inbound and outbound call center environment
  • Member Board of Directors, Texas Consumer Finance Association
Ralph Ripley
Founder and Consultant
– Atlanta, GA
  • Comprehensive collection, sales and call center consulting experience throughout the world with major lenders
  • A recognized expert in dialer strategy management.
  • Extensive senior leadership and training experience.
  • Developed the CBS manager and collector/associate training and Certification products
  • Selected as a U.S. Army Brigadier General after extensive experience in many command and staff positions
  • BS in Business from U of WY, MS in Management from Salve Regina College, MA in Education from U of FL
Rita Speaker
Consultant
– Salt Lake City, UT
  • Ran the 350-person collection operation for AT&T Long Distance Services
  • Over 20 years of collection/customer service/call center expertise
  • Manages complete CBS projects
  • 11 years with CBS