Our Experience and Our Clients Speak for Us

  • Scores of clients including 15 Fortune 500 Companies in 16 countries
  • Over 200 major call centers
  • Over 3000 managers Certified in CBS Management Skills
  • Over 29,000 collectors/associates Certified in CBS Call Skills

How Do Our Clients Rate Our Performance?

We recently asked our clients to give us feedback on the value that we brought to their organization. Here’s what they said:

  • 100% said that CBS met their expectations and that we understood their business
  • 100% said their CBS project brought a clear ROI for their organization. The majority saw that ROI in 1-6 months
  • 20% of CBS clients obtained a 16-20% lift in performance; 70% of clients obtained a 6-15% improvement

What would a 10% or better lift be worth to your group? What else could you do in your call center that does not require systems integration, outsourcing, or off shoring and will give you (according to your peers and competitors) a 10% or better improvement in measurable collection results within 6 months?

Clients Speak

Our Clients

Credit & Retail Cards
Advanta Inc. HBoS Plc Providian
American Express Household Credit Services Renaissance Credit Services
AT&T Corp Household International Risk Management Alternatives
Bank of America HSBC Sears
Bank One J.C. Penney Sun Trust
Capital One Lloyds Bank TSB The Associates
Credit One M&S Money The Chase Manhattan Bank
Commonwealth Bank of Australia Manufacturers And Traders Trust Corp USAA
Commonwealth Bank Limited (Bahamas) Mellon Bank Wachovia Bank
Epicenter Corp Metris Companies Washington Mutual
First USA Omnium Worldwide Westpac Banking Corp
Fleet Credit Card Services Outsourcing Solutions Inc Wells Fargo
GE Money PNC Bank
Global Vantedge Prime Option
Lending/Installment Loans
Ally Financial Household International
Branch Banking & Trust HSBC
Caliber Mortgage Hyundai
Capital One Leap Auto Finance
Commonwealth Bank of Australia Lloyds TSB
Commonwealth Bank Limited (Bahamas) Manufacturers And Traders Trust Corp
Ditech Oxford Resources
EMC Mortgage Corp Pacific Union Financial
Exeter Finance Corp Renaissance Capital Consumer Finance
First Union The Money Store
Fleet Finance Toyota Financial Services
GE Global Finance Wachovia Mortgage
Great Lakes Washington Mutual
Greentree Financial Westpac Banking Corp
HBoS Plc Wells Fargo
HFC Bank
Third Party & Debt Purchase
Advent International GC Services
Asset Acceptance Corp Omnium Worldwide
Axiant RMA
Exterra OSI
United Kingdom
Lloyds TSB HBoS Plc
Cheltenham & Gloucester Beneficial Finance
M&S Money HFC Bank
HSBC Plc
Offshore
Advent International Global Vantedge
American Express HSBC
Commonwealth Bank of Australia iGate
Commonwealth Bank Limited (Bahamas) iFlex
Epicenter Option One
GE Global Finance Wachovia
GE Money Westpac Banking Corp
Genpact
Additional
Great Lakes (Student Lending) Northern Leasing
Experian (Consumer Credit Bureau) Solomon-Lawrence Partners
(National Consumer Credit Course)
Knowlagent
Credit & Retail Cards

Advanta Inc.
American Express
AT&T Corp
Bank of America
Bank One
Capital One
Credit One
Commonwealth Bank of Australia
Commonwealth Bank Limited (Bahamas)
Epicenter Corp
First USA
Fleet Credit Card Services
GE Money
Global Vantedge
HBoS Plc
Household Credit Services
Household International
HSBC
J.C. Penney
Lloyds Bank TSB
M&S Money
Manufacturers And Traders Trust Corp
Mellon Bank
Metris Companies
Omnium Worldwide
Outsourcing Solutions Inc
PNC Bank
Prime Option
Providian
Renaissance Credit Services
Risk Management Alternatives
Sears
Sun Trust
The Associates
The Chase Manhattan Bank
USAA
Wachovia Bank
Washington Mutual
Westpac Banking Corp
Wells Fargo

Lending/Installment Loans
Ally Financial
Branch Banking & Trust
Caliber Mortgage
Capital One
Commonwealth Bank of Australia
Commonwealth Bank Limited (Bahamas)
Ditech
EMC Mortgage Corp
Exeter Finance Corp
First Union
Fleet Finance
GE Global Finance
Great Lakes
Greentree Financial
HBoS Plc
HFC Bank
Household International
HSBC
Hyundai
Leap Auto Finance
Lloyds TSB
Manufacturers And Traders Trust Corp
Oxford Resources
Pacific Union Financial
Renaissance Capital Consumer Finance
The Money Store
Toyota Financial Services
Wachovia Mortgage
Washington Mutual
Westpac Banking Corp
Third Party & Debt Purchase
Advent International
Asset Acceptance Corp
Axiant
Exterra
GC Services
Omnium Worldwide
RMA
OSI
United Kingdom
Lloyds TSB
Cheltenham & Gloucester
M&S Money
HSBC Plc
HBoS Plc
Beneficial Finance
HFC Bank
Offshore
Advent International
American Express
Commonwealth Bank of Australia
Commonwealth Bank Limited (Bahamas)
Epicenter
GE Global Finance
GE Money
Genpact
Global Vantedge
HSBC
iGate
iFlex
Option One
Wachovia
Westpac Banking Corp
Additional
Great Lakes (Student Lending)
Experian (Consumer Credit Bureau)
Knowlagent
Northern Leasing
Solomon-Lawrence Partners
(National Consumer Credit Course)