Over the years, CBS has developed and refined best collection and call center management practices. Our Management Operating System, as we call it, is an integrated, practical approach for successfully executing operations day-in and day-out.
The Center for Business Solutions can build your Management Operating System, ensuring a sustainable high-performing consumer collection, customer service or sales operation.
To accomplish this, CBS will tailor and deliver client-specific management training and skill certification, collector/associate training and skill certification, diagnostic measurements, management processes and a systematic business process for strengthening high performance that is easily adopted into organizational culture.
Onsite assessments are conducted over 3-4 days, concluding with the submission of a comprehensive written report. They are always tailored to specific client needs, typically covering the following scope.